BBB recommends steps to take after a damaging storm (2024)

Weather Alert

Weather Alert

...The Flood Warning continues for the following rivers in Texas...Attoyac Bayou Near Chireno affecting San Augustine, Shelby, Ruskand Nacogdoches Counties.For the Attoyac Bayou...including Chireno...Minor flooding isforecast.PRECAUTIONARY/PREPAREDNESS ACTIONS...Do not drive cars through flooded areas.Caution is urged when walking near riverbanks.Turn around, don't drown when encountering flooded roads. Most flooddeaths occur in vehicles.For more hydrologic information, copy and paste the following websiteaddress into your favorite web browser URL bar:https://water.noaa.gov/wfo/SHVThe next statement will be issued Wednesday evening at 930 PM CDT.&&...FLOOD WARNING REMAINS IN EFFECT UNTIL FURTHER NOTICE...* WHAT...Minor flooding is occurring and minor flooding is forecast.* WHERE...Attoyac Bayou near Chireno.* WHEN...Until further notice.* IMPACTS...At 19.0 feet, Expect minor lowland flooding of boatramps and pastures. Move livestock and equipment to higher ground.* ADDITIONAL DETAILS...- At 8:30 PM CDT Tuesday the stage was 19.6 feet.- Bankfull stage is 14.0 feet.- Recent Activity...The maximum river stage in the 24 hoursending at 8:30 PM CDT Tuesday was 19.7 feet.- Forecast...The river is expected to rise to a crest of 19.8feet just after midnight tonight.- Flood stage is 14.0 feet.- Flood History...This crest compares to a previous crest of19.8 feet on 02/02/1975.- http://www.weather.gov/safety/flood&&

Weather Alert

...The Flood Warning is extended for the following rivers in Texas...Mud Creek Near Jacksonville affecting Smith, Cherokee, Rusk andNacogdoches Counties.For the Mud Creek...including Jacksonville...Minor flooding isforecast.PRECAUTIONARY/PREPAREDNESS ACTIONS...Do not drive cars through flooded areas.Caution is urged when walking near riverbanks.Turn around, don't drown when encountering flooded roads. Most flooddeaths occur in vehicles.For more hydrologic information, copy and paste the following websiteaddress into your favorite web browser URL bar:https://water.noaa.gov/wfo/SHVThe next statement will be issued Wednesday evening at 930 PM CDT.&&...FLOOD WARNING NOW IN EFFECT UNTIL EARLY SUNDAY MORNING...* WHAT...Minor flooding is occurring and minor flooding is forecast.* WHERE...Mud Creek near Jacksonville.* WHEN...Until early Sunday morning.* IMPACTS...At 10.0 feet, Minor lowland flooding.* ADDITIONAL DETAILS...- At 9:00 PM CDT Tuesday the stage was 9.5 feet.- Bankfull stage is 9.0 feet.- Recent Activity...The maximum river stage in the 24 hoursending at 9:00 PM CDT Tuesday was 9.5 feet.- Forecast...The river is expected to rise to a crest of 11.0feet early tomorrow afternoon. It will then fall below floodstage Saturday morning.- Flood stage is 9.0 feet.- Flood History...This crest compares to a previous crest of11.0 feet on 05/03/2019.- http://www.weather.gov/safety/flood&&

Weather Alert

...The Flood Warning is extended for the following rivers in Texas...East Fork Angelina River Near Cushing affecting Rusk andNacogdoches Counties.For the East Fork Angelina River...including Cushing...Minorflooding is forecast.PRECAUTIONARY/PREPAREDNESS ACTIONS...Do not drive cars through flooded areas.Caution is urged when walking near riverbanks.Turn around, don't drown when encountering flooded roads. Most flooddeaths occur in vehicles.For more hydrologic information, copy and paste the following websiteaddress into your favorite web browser URL bar:https://water.noaa.gov/wfo/SHVThe next statement will be issued Wednesday evening at 930 PM CDT.&&...FLOOD WARNING NOW IN EFFECT UNTIL EARLY SUNDAY MORNING...* WHAT...Minor flooding is occurring and minor flooding is forecast.This approaches the flood of record.* WHERE...East Fork Angelina River near Cushing.* WHEN...Until early Sunday morning.* IMPACTS...At 15.0 feet, Minor lowland flooding.* ADDITIONAL DETAILS...- At 8:15 PM CDT Tuesday the stage was 15.7 feet.- Bankfull stage is 15.0 feet.- Recent Activity...The maximum river stage in the 24 hoursending at 8:15 PM CDT Tuesday was 15.9 feet.- Forecast...The river is expected to rise to a crest of 15.8feet tomorrow morning. It will then fall below flood stageFriday afternoon.- Flood stage is 15.0 feet.- Flood History...This crest compares to a previous crest of15.8 feet on 03/29/2018.- http://www.weather.gov/safety/flood&&

Weather Alert

...The Flood Warning continues for the following rivers in Texas...Louisiana...Sabine River At Logansport affecting Panola, De Soto and ShelbyCounties.Sabine River At Longview affecting Rusk and Gregg Counties.Sabine River Near Gladewater affecting Upshur, Smith, Wood andGregg Counties.Sabine River Near Hawkins affecting Upshur, Smith and WoodCounties.Sabine River Near Mineola affecting Smith and Wood Counties.For the Sabine River...including Mineola, Hawkins, Gladewater,Longview, Beckville, Logansport...Moderate flooding is forecast.PRECAUTIONARY/PREPAREDNESS ACTIONS...Do not drive cars through flooded areas.Caution is urged when walking near riverbanks.Turn around, don't drown when encountering flooded roads. Most flooddeaths occur in vehicles.For more hydrologic information, copy and paste the following websiteaddress into your favorite web browser URL bar:https://water.noaa.gov/wfo/SHVThe next statement will be issued Wednesday evening at 915 PM CDT.&&...FLOOD WARNING REMAINS IN EFFECT UNTIL FURTHER NOTICE...* WHAT...Minor flooding is occurring and moderate flooding isforecast.* WHERE...Sabine River at Longview.* WHEN...Until further notice.* IMPACTS...At 31.0 feet, Flooding of river bottoms and lowlandswill slowly decrease during the next several days.* ADDITIONAL DETAILS...- At 9:00 PM CDT Tuesday the stage was 27.0 feet.- Bankfull stage is 25.0 feet.- Recent Activity...The maximum river stage in the 24 hoursending at 9:00 PM CDT Tuesday was 27.0 feet.- Forecast...The river is expected to rise to a crest of 31.0feet early Friday morning. It will then rise to 31.1 feetSunday evening. Additional rises are possible thereafter.- Flood stage is 25.0 feet.- Flood History...This crest compares to a previous crest of31.2 feet on 12/04/1974.- http://www.weather.gov/safety/flood&&

Weather Alert

...Forecast flooding changed from Minor to Moderate severity for thefollowing rivers in Texas...Sabine River Near Beckville affecting Panola, Rusk, Harrison andGregg Counties.For the Sabine River...including Mineola, Hawkins, Gladewater,Longview, Beckville, Logansport...Moderate flooding is forecast.PRECAUTIONARY/PREPAREDNESS ACTIONS...Do not drive cars through flooded areas.Caution is urged when walking near riverbanks.Turn around, don't drown when encountering flooded roads. Most flooddeaths occur in vehicles.Motorists should not attempt to drive around barricades or drivecars through flooded areas.For more hydrologic information, copy and paste the following websiteaddress into your favorite web browser URL bar:https://water.noaa.gov/wfo/SHVThe next statement will be issued Wednesday evening at 915 PM CDT.&&...FLOOD WARNING REMAINS IN EFFECT UNTIL FURTHER NOTICE...* WHAT...Minor flooding is occurring and moderate flooding isforecast.* WHERE...Sabine River near Beckville.* WHEN...Until further notice.* IMPACTS...At 30.0 feet, Expect moderate to severe flooding of thelowland floodplain for the next several days.* ADDITIONAL DETAILS...- At 8:45 PM CDT Tuesday the stage was 29.2 feet.- Bankfull stage is 25.0 feet.- Recent Activity...The maximum river stage in the 24 hoursending at 8:45 PM CDT Tuesday was 29.2 feet.- Forecast...The river is expected to rise to a crest of 30.0feet Thursday morning.- Flood stage is 26.0 feet.- Flood History...This crest compares to a previous crest of29.9 feet on 10/30/2009.- http://www.weather.gov/safety/flood&&

Weather Alert

...FLOOD WATCH REMAINS IN EFFECT THROUGH WEDNESDAY EVENING...* WHAT...Flooding caused by excessive rainfall continues to bepossible.* WHERE...Portions of Arkansas, including the following counties,Columbia, Hempstead, Howard, Lafayette, Little River, Miller,Nevada, Sevier and Union, Louisiana, including the followingparishes, Bienville, Bossier, Caddo, Caldwell, Claiborne, De Soto,Grant, Jackson, La Salle, Lincoln, Natchitoches, Ouachita, RedRiver, Sabine, Union, Webster and Winn, southeast Oklahoma,including the following county, McCurtain, and Texas, includingthe following counties, Angelina, Bowie, Camp, Cass, Cherokee,Franklin, Gregg, Harrison, Marion, Morris, Nacogdoches, Panola,Red River, Rusk, Sabine, San Augustine, Shelby, Smith, Titus,Upshur and Wood.* WHEN...Through Wednesday evening.* IMPACTS...Excessive runoff may result in flooding of rivers,creeks, streams, and other low-lying and flood-prone locations.Flooding may occur in poor drainage and urban areas. Extensivestreet flooding and flooding of creeks and rivers are possible.Area creeks and streams are running high and could flood with moreheavy rain.* ADDITIONAL DETAILS...- http://www.weather.gov/safety/floodPRECAUTIONARY/PREPAREDNESS ACTIONS...You should monitor later forecasts and be alert for possible FloodWarnings. Those living in areas prone to flooding should be preparedto take action should flooding develop.&&

  • By Mechele Mills
  • Updated
  • Comments

BBB recommends steps to take after a damaging storm (2)

Another round of storms pummeled East Texas on Monday evening. In addition to tens of thousands of power and internet outages, many are reporting downed trees, various types of structural damage, flooding, and tree limbs and debris have been strewn across East Texas roads and properties. As cleanup and recovery efforts continue, BBB reminds storm victims to choose wisely when deciding which business to use for repairs and provides the following recommendations.

“Storm victims should never feel pressured choose to a contractor without reviewing their work history,” Mechele Agbayani Mills, President and CEO of BBB Central East Texas said. “It’s important protect yourself from further harm by ensuring you’re in good hands by making sure the companies you choose to do business with are reputable.”

BBB provides the following tips to help you recover safely and effectively:

Evaluate the impact

  • Assess the damage and take pictures.
  • Contact your insurance company immediately. Inquire about policy coverage and specific filing requirements. This gets the ball rolling on the claim process.
  • Document the damage to your property (and autos). Take pictures and if possible, video evidence.
  • Do not make any permanent repairs until you get approval from your insurance company. Your insurer might not fully reimburse you for permanent repairs without authorization.

Clean and make temporary repairs

  • Make minor repairs which will limit further damage to the home. If you must make temporary repairs to protect your home from the elements, save all your receipts.
  • Wear protective clothing. Long pants, a long-sleeved shirt, and sturdy shoes. Be cautious!
  • Learn more about how to clean up after a tornado from the Red Cross, including the supplies you’ll need and how to handle fire hazards such as gas, electricity, and chemicals.
  • Be on the lookout for price gouging. Report instances to BBB and the Attorney General’s office.

Choose the professionals needed for your repairs

  • Go to BBB.org to find roofing contractors, tree services, tree removal, damage restoration, gutter repair, electricians, flood emergency other contractors near you. Use BBB’s free Get a Quote feature to get bids from BBB Accredited Businesses in your area.
  • Do your research. Local and national companies may do a fine job with your storm damage repair needs, but if you choose to do business with someone not local, be sure to understand how service needs which may arise after the completion of the project will be addressed.
  • Learn about storm chasers. Be on the lookout for businesses that follow storms hoping for a quick buck. Research anyone who offers you unsolicited assistance carefully.
  • Ask about preventive features and installations. Check with your contractor about adding tornado-resistant features to help protect against future damage during the repair process.

Understand what you sign

  • Read and understand anything you are asked to sign. Avoid signing an “estimate” or “authorization” form before hiring a particular contractor.
  • Get a written contract agreement with anyone you hire. It should specify the work, the materials used, and the price breakdown for both labor and materials.
  • Any oral promises should be written into the contract, including warranties on materials or labor.
  • Make sure you know the terms and conditions if you cancel a contract.
  • Understand the terms and conditions and get copies of warranties and guarantees.
  • A contractor should be responsible for obtaining all necessary permits, not you.

Head to BBB.org. Check out BBB’s tips for hiring a restoration contractor, hiring a tree service, and debris removal.

Review contracts, deposits, and payments

  • Make sure the contract is specific. Be sure the contract specifies the schedule for releasing payments to the contractor. Ask for a start and end date for the work to be done.
  • Never pay in full in advance. Do not pay with cash. Don’t make a final payment or sign a completion agreement until all work is completed to your satisfaction.

Victims of severe storm damage should never feel forced to make a hasty decision or to choose an unknown contractor. Start with companies you can trust by looking for the BBB Seal. It’s the sign of a better business. For more tips on all aspects of choosing a general contractor to help with damage, go to BBB’s General Contractor HQ. To find a tree trimming service near you, go to bbb.org.

The Better Business Bureau has empowered people to find businesses, brands, and charities they can trust for over 110 years. In 2023, people turned to BBB more than 218 million times for BBB Business Profiles on 5.3 million businesses, and 80,000 times for BBB charity reports on about 12,000 charities, for free at BBB.org. The International Association of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States and Canada. BBB Serving Central East Texas was founded in 1985 and serves 19 counties in East Texas.

BBBs are private, self-regulatory agencies that seek the voluntary cooperation of business. When illegal practices are uncovered and the business refuses to cooperate with the BBB, the matter is referred to the appropriate law enforcement agency. Also, BBBs have close working relationships with governmental agencies such as the Federal Trade Commission, with consumer protection agencies, and the State Attorneys General.

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