Resolving the Error Message "Files that are Needed to Run this Application are Missing.[E:ini].

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There may be times when a customer may receive the following error message:

The error messages above can be resolved using the troubleshooting steps listed below for all TI-Nspire™ family and TI-SmartView™ family software with the exception of the TI-SmartView for the TI-73 which currently has no solution. If you have a customer using these please escalate the issue using standard escalation process noted below. For all other software products attempt the troubleshooting steps listed below:

• Verify that the latest version of all Texas Instruments software are installed. If not, have them uninstall and reinstall the software.

Next, ensure that customer meets system requirements for TI-Nspire family software or TI-SmartView Family Software. If customer has a platform that is not listed please reply with the following statement:

"I would like to inform you that Texas Instruments has not tested this software on your platform. While we will continue to troubleshoot any issues that may arise I am not able to guarantee that a solution may be available."

If customer meets system requirements or is aware that a possible solution may not be found and wishes to continue please follow the steps listed below:

• Download the attached file to your computers [Desktop]
• [Right-click] the [PreferenceRecreate.zip] file and [Extract All] the contents onto your desktop.
• [Double-click] the [PreferenceRecreate.exe] file to run the file on your computer.

Please Note: Do not distribute this file to the customer.

• You will be prompted for the version of software the customer is using select the correct version from the list.
• Once selected a zip file or text file is created email this file to the customer

Please Note: The Mac shell script may require the user to enter their password to launch it.

Once the script is received by the customer have the customer follow the steps listed below to run the file:

Windows® XP:
• First have the customer download the .txt file onto their desktop.
• Next have the customer [Right Click] the file and choose the option [Rename] and then delete the extension .txt and enter in .bat

Please Note: If the customer does not see the extension .txt at the end of the file give them the steps listed below:
• Launch [My Computer] then click [Tools] [Folder Options]
• In Folder Options click the [View Tab] and look for an option [Hide extensions for known file types] and uncheck it then click [Apply] [OK].

• Once renamed [Right Click] the .bat file and choose the option [Open]
• Once it completes launch the software and verify the software launches without issue

Windows® Vista/7/8:
• First have the customer download the .txt file onto their desktop.
• Next have the customer [Right Click] the file and choose the option [Rename] and then delete the extension .txt and enter in .bat

Please Note: If the customer does not see the extension .txt at the end of the file give them the steps listed below:
• Click [Start] then in the [Start Search] field type the word [Folder Options] in the field but don't push enter.
• Once results are displayed click on Folder Options
• In Folder Options click the [View Tab] and look for an option [Hide extensions for known file types] and uncheck it then click [Apply] [OK].

• Once renamed [Right Click] the .bat file and choose the option [Run as Administrator]
• Once it completes launch the software and verify the software launches without issue

Mac® OS X:
• First have the customer download the zip file onto their desktop.
• Next have them [Double-Click] the zip file to unzip it.
• Next have them [Double-Click] the .Command file to run the script
• The script will prompt them for their password, once their password is entered they need to press [Enter] to execute the script
• Once it completes launch the software and verify the software launches without issue

If the above steps do not work next try a clean install of the software by following the steps below:

Windows® XP:
• Uninstall the software from the computer by clicking [Start] [Settings] [Control Panel] [Add and Remove Programs]
• Locate the application in the list and [Left Click] the program then choose the option [Uninstall] and follow the software uninstall prompts.
• Once uninstalled browse to the below directories and delete them:

\Program Files\TI-Education\[Software Name]
\Documents and Settings\All Users\Application Data\[Software Name]

• Next attempt a reinstall of the software and see if the issue persists.

Windows® Vista/7/8:
• Uninstall the software from the computer by clicking [Start] [Control Panel] [Programs and Features]
• Locate the application in the list and [Left Click] the program then choose the option [Uninstall/Change] and follow the software uninstall prompts.
• Once uninstalled browse to the below directories and delete them:

\Program Files or Program Files(x86)\TI-Education\[Software Name]
\ProgramData\[Software Name]
%localappdata%\VirtualStore\ProgramData\[Software Name]

• Next attempt a reinstall of the software and see if the issue persists.

Mac® OS X:
• Uninstall the program by browsing to the [Applications] folder and dragging the application to the trash.
• Once uninstalled brows to the below directories and delete them:.

\Applications\[Software Name]
\Library\Application Support\[Software Name]

• Next attempt a reinstall of the software and see if the issue persists.

Please Note: If the above solution does not work for the customer please follow the steps indicated in Technical Escalation Process.

Resolving the Error Message "Files that are Needed to Run this Application are Missing.[E:ini]. - INTERNAL ONLY (2024)